How to Delete Your Pesohere Account (Step by Step)
Whether you're switching to a different lender or simply want to stop using the app, closing your Pesohere account properly protects you from confusion later. Here is the process in order, with the things people commonly forget to check first.
Before you request deletion
Settle your balance first. Deleting the app from your phone does not cancel an outstanding loan, and account deletion requests are typically declined or paused by lenders until any balance is fully paid. Confirm your balance is ₱0 in the app before requesting closure.
1Confirm you have no active or overdue loan
Open the app's loan history or "My Loans" section and check that every entry shows "Paid" or "Completed." If anything shows a balance, settle it first — see our guide on paying via GCash if that's your preferred method.
2Save copies of your records first
Before deleting anything, screenshot or download your payment history, loan disclosure statements, and any official receipts. Once an account is deleted, you may lose easy access to this documentation, and you may need it later for tax, budgeting, or dispute purposes.
3Go to the account or profile settings
Inside the app, navigate to your Profile or Account section, usually accessible from a menu icon on the home screen. Look for "Account Settings," "Privacy," or "Delete Account."
4Submit the deletion request in-app, or by email if there is no in-app option
If you cannot find a self-service deletion option, send a written request to the app's official support email (as listed on its official website or Google Play listing) with the subject line clearly stating "Account Deletion Request," including your registered mobile number for identity verification. Keep a copy of this email.
5Revoke app permissions on your phone regardless of the app's response
Go to your phone's Settings > Apps > Pesohere > Permissions, and manually turn off contacts, storage, and any other access, then uninstall the app. Do this even while waiting for a formal deletion confirmation, since it stops any further data collection immediately.
6Follow up if you don't get a confirmation within a reasonable time
Under the Data Privacy Act of 2012 (RA 10173), you have a right to erasure of your personal data once there is no remaining legal basis for the company to keep it (such as an active loan). If you don't receive a response within a reasonable period, you may escalate to the National Privacy Commission's complaint process.
Why a written trail matters more than you'd think
A surprising number of disputes about "did I actually close my account" come down to one side having a screenshot and the other side not. Treat every step of this process as something you're documenting for your own protection, not just a formality. If you ever need to dispute a later charge, prove you no longer have an active relationship with the app, or respond to a collection message after you believed your account was closed, having dated screenshots of your request and any confirmation reply is the single most useful thing you can have on hand.
If support ignores your request entirely
Sometimes the more frustrating scenario isn't a refusal — it's silence. If you've emailed a clear deletion request and heard nothing back after a reasonable period, don't just resend the same email repeatedly. Instead, escalate through a documented second channel: many lending apps list an official Facebook page or a customer service hotline separate from email support, and a second attempt through a different channel, referencing your original email's date, often gets a faster response than repeating the same message.
What "deletion" does and doesn't mean legally
Deleting your account removes your ability to log in and use the service going forward, and should trigger removal of your personal data from active systems once there's no legal basis to keep it. However, lenders are generally still permitted, and in some cases required, to retain transaction records for a defined retention period for accounting, audit, and regulatory compliance purposes, even after account deletion. This is normal and not a sign that your deletion request was ignored.
Common questions
Generally no. Most lenders will decline a deletion request until the balance is fully settled, since the account record is needed to track the obligation.
No. Uninstalling the app only removes it from your phone; it does not delete your account or personal data on the company's servers. You need to submit an actual deletion request.
Usually yes, by registering again as a new user, though your prior repayment history may not carry over, which can affect your initial loan limit.
Bottom line
Settle your balance, save your records, submit the request through the app or in writing, and manually revoke phone permissions regardless of how quickly the company responds. If you hit a wall, the National Privacy Commission is your formal escalation path for a genuine data-erasure right.
Moving to a different lender afterward? Compare currently active, transparent loan apps in the Philippines at Pesohere.top.
Pesohere.top Editorial Team
Consumer finance research desk
We cross-check SEC, NPC, and app store records on Philippine lending apps so borrowers can verify facts before applying. Read our editorial policy.